Providing quality service along with customer satisfaction is one of our goals. We believe in providing quality service along with quality tools. Our team comprises of highly experienced oilfield engineers to provide best services for our tools.
FIELD SERVICE
Mackeral provides services for running and setting Liner Hanger System, Bridge Plug – Cement Retainer, Stage Cementing Tools and other tools at customer site locations for ease of Customers.
Presence of Mackeral tool expert ensures right installation, running and completion of tool function.
CUSTOMER SERVICES & SUPPORT
We believe in customer service before and after the sale of our products. Mackeral’s representatives are ready to provide 24×7 technical and marketing supports through voice calls, video calls (Skype) and e-mails. Even after supply of products, Mackeral is fully prepared to provide the required information and support to the customer for hassle free operation.
We do not believe in having a separate department named Customer Service, as we believe that this is the job of each employee and they love to do it. The attitude for good customer service and satisfaction is cultivated in all our employees and is understood well.
Mackeral provides Customer Concern Document along with the quote for each enquired product. This document includes necessary dimensional and technical details related to that particular product. If any information is required, Customer can contact us anytime.
We are always ready to provide assistance, guidance, Support and advice to our customers as and when required.